The primary responsibility of the Turning Stone Enterprises gaming department is to stay on the cutting edge of fun and entertainment.
Hours of Operation
24 Hours a day, 7 Days a week
Contact Information
| Name | Title | Phone |
|---|---|---|
| Guy Renzi | Senior Vice President, Gaming Strategy | |
| Jerry Marrello | Vice President, Regional Casino Operations | |
| Lynn Segars | Vice President, Turning Stone Gaming Operations | |
| Robin Munger | Executive Administrative Assistant | 361-7872 |
| Samantha Archer | Director of Bingo | 361-7697 |
| David Davidson | Director of Table Games | 361-7925 |
| Frank Foti | Director of Poker | 361-7629 |
| Bong Woo | Director of Multi-Games/Keno | 361-7849 |
| Sean Heffernan | Shift Managers | Office: 361-7925 Cell: 534-1410 Scheduling: 361-7846 |
First with Our Guests Slot Pilot
For several months you have been working to increase your guest service skills using the standards for the Slot Department that we agreed would help us achieve First with Our Guests service. It’s now time to see how you think we’re doing! The surveys we have asked you to complete will measure the progress you’ve made and help us identify areas in which training or other assistance are still needed to help the team succeed.
Please be confident that this survey is totally anonymous. There is no way the responses can be traced back to an individual, so please be thoughtful, and honest in your responses to these very important questions.
Slot Team Members
Please complete the following two anonymous surveys. Note that a password is required and that the letters are lower case. Please see your supervisor or manager if you don’t have the password and contact Melanie (361-7783) or Michelle (361-7501) if there is a problem with the survey.
Video Training
