New Service Standards
At Turning Stone Enterprises, it is in our nature to put service at the heart of everything we do. It enables us to provide exceptional experiences for our guests and build a strong culture as a team. We are excited to share that we are raising the bar for exceptional service even higher with the introduction of new Service Standards for our entire organization.
With our new Service Standards, we have created a clear guide for the kind of environment we want to provide for guests and team members alike – one that is award-winning, dynamic, inclusive, rewarding, innovative and flexible, as well as a source of boundless opportunities for work and play.
Check out the full Service Standards launch memo.
New Service Standards, “Service for Success” training workshops are now open. Memo, Calendar and Registration Link
| Friendly: We are approachable and attentive and will go the extra mile to meet others’ needs. |  |
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| Respectful: We respond consistently and professionally to others, seek to resolve any challenges we encounter or find resources that can achieve a positive conclusion. |  |
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| Passionate: We are committed to creating positive experiences for our guests and team members and will strive to give our best. |  |
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| Skillful: We perform everything we do with thoughtfulness, innovation and efficiency in pursuit of exceeding expectations and delivering outstanding results. |  |
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| People who act with integrity: We gain the confidence and trust of others through honesty, fairness and authenticity. |  |
VIDEO SERIES
We are Friendly
We are approachable and attentive and will go the extra mile to meet others’ needs.
Friendliness might seem like the easiest of our standards to meet. After all, we’re nice people! But when it comes to service, friendliness is more than being nice. It means actively seeking out ways to help our fellow team members and support our guests.
That begins with engaging the people around us. Just by greeting someone warmly and asking about their day, you can make a positive impact. Think about what makes you feel welcome and cared for – like when someone remembers your name, notices that you could use some help, asks you to join in or says you did a great job. These little things are the foundation of a strong connection and can help make others more comfortable in approaching us.
Who do you work with that represents this Service Standard? Email us and let us know!
We are Respectful
We respond consistently and professionally to others, seek to resolve any challenges we encounter or find resources that can achieve a positive conclusion.
There are many ways to be respectful, from taking initiative to showing appreciation for our differences. Something as simple as praising extra effort, sharing resources or even arriving on time for meetings will make coworkers feel respected. We can give guests the respect they deserve by helping without hesitation, listening without interruption and responding with empathy when they share concerns.
Even when we do our best, problems can arise. When they do, respect is especially important. We can show guests and team members respect in these circumstances by identifying resources to resolve the issue, seeking support from our leaders and working together toward a positive outcome.
Passion brings to mind working hard or loving your job. That’s part of the picture, but real passion is even bigger. It happens when we commit to giving our best every day to create exceptional experiences for everyone we interact with. Effort makes our passion visible. It’s easy to see in people who never say, “That’s not my job.” Their dedication to putting others first is what makes our workplaces so special for guests and team members.
